Shipping & Returns
return Policy
RETURNS & REFUNDS
30-Day Change of Mind Returns
We offer returns for change of mind within 30 days from the date of purchase.
Can I Return My Item?
Yes – as long as it meets these conditions:
- The item is unused and unworn
- It is in the same condition you received it
- It is in its original packaging (including plastic wrap if applicable)
- It is resalable as new
Important
If an item is returned that does not meet the above requirements:
- It will not be accepted
- No refund will be issued
- The item will not be returned to you
Please check carefully before sending anything back.
How to Request a Return
1. Log in to your customer account HERE
2. Find your order
3. Select the item(s) you want to return
4. Submit a return request
We’ll review your request and email you instructions on where to send your return.
Items sent back without an approved return request will not be accepted.
Return Shipping Costs
For change of mind returns:
- You are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using tracked shipping
Restocking Fee
A 10% restocking fee is deducted from change of mind refunds to cover inspection
and processing.
Faulty, Damaged or Incorrect Items
If your item arrives:
- Faulty
- Damaged
- Incorrect
- Not as described
please contact us at info@thebirthsling.com as soon as possible with photos and
your order number.
For approved claims:
- We will cover return shipping
- No restocking fee will apply
- You’ll receive a replacement or refund in line with consumer law
Refund Processing
Once we receive and inspect your return:
Approved refunds are processed within 10 business days
- Funds are returned to your original payment method
- Banks may take additional time to show the refund
If you haven’t received your refund after 15 business days, contact us
at info@thebirthsling.com.
Questions?
We’re here to help!
- Email us anytime at info@thebirthsling.com
Shipping & Delivery
The Birth Sling is a proudly mother led, family owned and operated business. Every order means so much to us, and we take great care in getting your Birth Sling to you.
Unlike large retailers such as Amazon, we operate on dedicated shipping days throughout the week. We work hard to dispatch your orders as quickly as possible and appreciate your understanding that we do things a little differently.
Expecting a baby? We want your Birth Sling to arrive well before your little one does! We recommend ordering early so you have plenty of time to familiarise yourself with The Birth Sling and practise your prenatal movements before labour begins.
Estimated Shipping Times
USA: 3–7 days
We have a dedicated warehouse in Mississippi, with orders dispatched several times a week. Most US orders arrive within 3–7 days.
Australia: 3–7 days
Our Australian orders are packed and dispatched twice a week from our Australian warehouse. Please allow approximately 3–7 days for delivery.
International: 2–3 weeks
For all other international destinations, please allow approximately 2–3 weeks for delivery, depending on your location and customs processing.
Thank you for supporting a mother led business and the family behind The Birth Sling. Every order genuinely means the world to us. 🤍
